Shipping policy

Shipping & Delivery

Handling Time

1 to 3 business days for order preparation and shipment (Monday to Friday). Please note that processing does not occur on weekends or public holidays.

Orders placed after 5:00 PM (GMT - London) or on Saturdays and Sundays will be processed on the following Monday.

Delivery Time

Once your order is shipped, the delivery time is 6 to 12 business days. Deliveries occur from Monday to Friday.

Orders will be shipped directly to the address provided at checkout.

You will receive a tracking number once your order is dispatched.

Important Information

Delivery may be delayed due to factors such as customs clearance, transportation issues, or incorrect address information. If there are any issues, our support team is ready to assist you.

Shipping Fees and Zones

  • Shipping Fees: We offer free shipping on all orders. No additional fees will apply within our shipping zones.
  • Shipping Zones: We currently ship to the following countries:
    • United Kingdom
    • Ireland
    • United States
    • Canada
    • Australia
    • New Zealand
    • South Africa

Modify or Cancel an Order

You can modify or cancel your order within 2 hours of placing it by contacting us at contact@lovirel.com. Once your order has been shipped, no changes can be made.

Order Confirmation and Tracking

For every order, you will receive:

  • An email confirming your purchase.
  • An email with a tracking number once your order is shipped.

You can check your order status anytime using the tracking number provided.

Summary of Delivery Timeline:

  • Order Cut-off Time: 5:00 PM GMT
  • Processing Time: 1–3 business days (Monday to Friday)
  • Shipping Time: 6–12 business days (Monday to Friday)

Our Delivery Partners by Country

  • United Kingdom: Royal Mail, DPD UK, Evri, Yodel
  • Ireland: An Post , DPD Ireland
  • United States: USPS, FedEx, UPS
  • Canada: Canada Post, Purolator, FedEx
  • Australia: Australia Post, Aramex, Toll
  • New Zealand: NZ Post, Aramex NZ
  • South Africa: The Courier Guy, Fastway, Aramex

Shipping Costs

All our products are delivered free of charge. No minimum order value is required.

Contact

Phone : +447988576607

Email: contact@lovirel.com

Customer Service Hours: Monday to Friday: 8:00 AM to 5:00 PM (GMT)

We strive to respond to all emails within 1–2 business days.